Director of Residential Services

The Society | Medina County

Are you a leader who can build high performing teams, navigate regulatory complexity, and still keep people at the center of every decision?

The Society is seeking a Director of Residential Services to serve as a key member of our leadership team. The Society, founded in 1953, is a non-profit organization that partners with adults with intellectual and developmental disabilities. This is a strategic leadership opportunity for someone who understands how to align compliance, culture, operational systems, and census management into one cohesive, high functioning residential program.

If you are energized by leading complex systems in the intellectual and developmental disabilities field and believe strong leadership changes lives, we invite you to learn more.

About The Society

The Society advances opportunity, dignity, and quality of life for the individuals we serve. Our residential programs, camp services, and volunteer engagement efforts are central to that mission. We operate in a highly regulated environment and hold ourselves to standards that go beyond compliance. We are committed to clarity, collaboration, and operational excellence.

This role is based at our Main Office in Medina County with travel to residential sites and community meetings.

The Role

The Director of Residential Services provides strategic and operational oversight of:

• Residential Services

• Qualified Intellectual Disabilities Professionals, QIDPs

• Operations Manager, Residential Services

• Camp and Volunteer Services

Reporting to the Associate Executive Director, this leader partners closely with agency leadership to ensure service quality, fiscal responsibility, regulatory integrity, and team performance.

This role requires both strategic oversight and hands on leadership.

Key Responsibilities:

Lead and Develop Teams

• Recruit, hire, and support QIDPs, the Operations Manager, and the Camp and Volunteer Coordinator

• Provide guidance in site level talent acquisition

• Establish succession and contingency plans to ensure leadership continuity

Strengthen Operations and Compliance

• Oversee residential census, referrals, admissions, discharges, and wait lists

• Use data, metrics, and workflow evaluation to assess and improve performance

• Maintain working knowledge of relevant regulatory bodies including DODD, ODM, ODJFS, ODH, and CMS

• Ensure consistent alignment with agency policies and regulatory standards

• Identify the need for new or revised policies and draft, update, and implement policies and procedures to ensure regulatory alignment and operational clarity

Support Fiscal Stewardship

• Partner with the Associate Executive Director to monitor residential, programmatic, and camp related fiscal performance

Model Culture and Communication

• Promote shared ownership, professional growth, and clarity of expectations

• Communicate with professionalism and consistency

• Represent The Society with credibility to internal and external stakeholders

Who You Are

You are a systems oriented leader and a people developer.

You are comfortable operating within regulated environments and translating requirements into clear operational practice. You understand that strong residential services depend on disciplined systems, clear expectations, and compassionate leadership.

You bring:

• A bachelor’s degree in a related field

• Five years of experience in developmental disabilities or three years supervising complex systems within the field

• Working knowledge of state and federal regulatory agencies

• Strong written and verbal communication skills

• Technical fluency and the ability to leverage software and reporting tools effectively

• A valid Ohio Driver’s License and required certifications

You take pride in building efficient workflows, strengthening processes, and creating operational clarity. You believe accountability is created through well designed systems, not micromanagement. You coach rather than control and lead with both structure and humility.

What Success Looks Like

• Residential census is strategically managed and aligned with capacity.

• QIDPs and managers experience consistent partnership, clear expectations, and structured development.

• Compliance reviews reflect preparation and operational discipline.

• Camp and volunteer services are well integrated.

• Leadership coverage is proactive and stable.

Physical and Environmental Expectations

The role includes standing, walking, sitting, driving, and occasional lifting up to 30 pounds. Work environments include office and residential settings. Personal protective equipment may be required as outlined in agency policies.

Why This Role Matters

The Director of Residential Services directly shapes quality of life for the individuals we serve. This leader influences team stability, service excellence, regulatory outcomes, and organizational strength.

If you are ready to lead with discipline and heart, we welcome your interest.

Job Title: Direct Support Professional

Position Summary: The direct support professional provides day to day interactions, care and assistance for individuals served as outlined in each Ohio Individual Support Plan.

Essential Functions:

The Direct Support Professional at The Society will provide assistance, support and guidance in the following areas, as each site requires:

• Activities Of Daily Living (ADL’S)

• Promotes independence in domestic tasks (home chores, cleaning)

• Safety and security to ensure healthy living.

• Environmental cleanliness

• Personal care

• Transportation

• Community living and integration

• Upholding individual’s rights

• Supports individuals with a mindset focused on the agency Mission and Vision including advocacy and engagement.

• Engage in positive, collaborative interactions communication and support of individuals and team members at all times.

• Provide input for the development and implementation of Ohio Individual Support Plans including documentation.

• Ensure the health, safety and wellbeing of all individuals including all reporting and documenting per agency policy and procedure and regulatory requirements.

• Perform medication administrative tasks, health related activities and documentation as required by DODD certification.

• Demonstrates punctuality and dependability. May be required to work holidays and other shifts outside of your normal schedule.

• Represents The Society with a professional attitude and positive intention while promoting effective internal and external relationships, communication and advocacy. Serves as a self-motivated, dependable, flexible and collaborative leader.

• Adheres to The Society’s policies and acts as a role model in adherence to these policies.

• Performs all other duties as assigned.

Bona-fide Occupationally Required Competencies and Credentials:

• Must be 18 years of age or older.

• Must have a high school diploma or equivalent.

• Must be able to follow verbal and written instructions.

• Must be able to communicate in English including both spoken and written.

• Must have a valid Ohio Driver’s License, good driving record, and carry the proper liability insurance amounts required by The Society.

Upon hire: Complete coursework in Medication Administration and Health Related Activities, CPR/First Aid/AED, PMT, and other courses as required.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Retirement plan

• Vision insurance

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Full job description

The Direct Support Professional at The Society will provide assistance, support and guidance in the following areas, as each site requires:

• Activities Of Daily Living (ADL’S)

• Promotes independence in domestic tasks (home chores, cleaning)

• Safety and security to ensure healthy living.

• Environmental cleanliness

• Personal care

• Transportation

• Community living and integration

• Upholding individual’s rights

• Supports individuals with a mindset focused on the agency Mission and Vision including advocacy and engagement.

• Engage in positive, collaborative interactions communication and support of individuals and team members at all times.

• Provide input for the development and implementation of Ohio Individual Support Plans including documentation.

• Ensure the health, safety and wellbeing of all individuals including all reporting and documenting per agency policy and procedure and regulatory requirements.

• Perform medication administrative tasks, health related activities and documentation as required by DODD certification.

• Demonstrates punctuality and dependability. May be required to work holidays and other shifts outside of your normal schedule.

• Represents The Society with a professional attitude and positive intention while promoting effective internal and external relationships, communication and advocacy. Serves as a self-motivated, dependable, flexible and collaborative leader.

• Adheres to The Society’s policies and acts as a role model in adherence to these policies.

Bona-fide Occupationally Required Competencies and Credentials:

• Must be 18 years of age or older.

• Must have a high school diploma or equivalent.

• Must be able to follow verbal and written instructions.

• Must be able to communicate in English including both spoken and written.

• Must have a valid Ohio Driver’s License, good driving record, and carry the proper liability insurance amounts required by The Society.

Upon hire: Coursework for applicable courses such as PMT, CPR, Med Certification, etc.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance

• Health insurance

• Life insurance

• Retirement plan

• Vision insurance

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Position Summary This position is responsible for general and preventive maintenance of all sites as well as ensuring compliance with all regulatory authorities related to buildings, properties, equipment, vehicles and life safety code.

Essential Functions:

• Performs preventive maintenance inspections of all sites, vehicles and designated equipment as specified and ensures all deficiencies are corrected. Ensures facilities, properties, equipment and vehicles are safe and well maintained.

• Performs routine repairs specified through a work order system.

• Completes lawn maintenance, landscaping and snow plowing for designated sites.

• Completes routine documentation regarding preventative maintenance, work orders, vehicle inspections, purchases and other reporting systems as required.

• Maintains compliance with standards, laws, rules and/or regulations related to buildings, properties, equipment, and vehicles with all regulatory authorities (i.e. DODD, ODH, MCHD and local fire officials).

• Alternates on-call status with maintenance coworkers.

• Represents The Society with a professional attitude and positive intention while promoting effective internal and external relationships, communication and advocacy. Serves as a self-motivated, dependable, flexible and collaborative leader.

• Adheres to The Society’s policies and acts as a role model in adherence to these policies.

• Performs all other duties as assigned.

Bona-fide Occupationally Required Competencies and Credentials:

• Must have a High school diploma or GED, 1 year of general maintenance experience preferred.

• Display ability to perform general maintenance tasks including outlet wiring (no service box work), repairs, environmental modifications and adaptations, operation of equipment and tools.

• Displays knowledge of regulations related to safety and building maintenance, including local and state requirements.

• Must be able to follow verbal and written instructions.

• Must have a valid Ohio Driver’s License, good driving record, and carry the proper liability insurance amounts required by The Society.

• Must have the ability to work independently.

• Must have good communication, mathematical and reasoning skills

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Vision insurance

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person